20%
Approximate account growth
$15M+
Capgemini consulting portfolio managed
Context
At Capgemini I worked where client relationships, technology strategy and delivery meet, and was often brought into environments where success required rebuilding trust and getting delivery back on track.
The challenge
Strengthen the Carnival relationship while improving execution and finding room to grow the account.
What I did
- Led delivery and client engagement for the account
- Improved execution and strengthened the executive relationship
- Identified opportunities to expand the relationship
- Across the wider portfolio: engagement recoveries, executive workshops, QBRs, operating-model assessments, solution shaping and commercial strategy
The outcome
Approximately 20% account growth, within a $15M+ Capgemini portfolio that included Cisco, Cox Communications, Toyota, Shelter Insurance and Royal Bank of Canada.
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