Context
A fast-paced, one-year ServiceNow adoption and transformation across 152 State of Texas agencies, with organizations at very different levels of maturity and priority.
The challenge
I came into a challenging situation where stakeholder trust needed to be rebuilt, in a highly complex stakeholder and delivery environment.
What I did
- Put the right governance in place
- Rebuilt key stakeholder relationships
- Led the change, adoption and migration work
- Brought technology, governance and adoption together across agencies with different priorities
The outcome
The program got back on track, with the change, adoption and migration efforts led through to delivery.
Tereza joined my team at Capgemini to lead OCM for a fast-paced, one-year, $10M+ ServiceNow transformation across 152 State of Texas agencies. She came into a challenging situation where stakeholder trust needed to be rebuilt and quickly got things back on track. She put the right governance in place, rebuilt key relationships, and successfully led the change, adoption, and migration efforts. Tereza was someone I could count on to bring structure, ownership, and results in a very demanding environment.
Have a similar situation?
Tell me what is stuck and who is involved, and we can talk it through.